Case Study – Saks Fifth Avenue
Overview
- International Luxury Retailer based in NYC
- 10,000+ employees
- $2 billion in revenue
Challenges
Drastically improve employee sales performance. Increase customer engagement and positive customer service. Improve management leadership style and team culture.
Overview
Full scale approach. Facilitate daily storewide morning meetings. Conduct 1 on 1 personal training with sales associates. Facilitate multiple interactive small and large group classroom trainings with sales teams Conduct management training with supervisors in classroom and on the sales floor in real time.
Results
40% Improvement In Customer Retention Rates
25% Cost Reduction in Customer Aquisition
30% Increase in Campaign ROI